Mission | At Issea Lifestyle, our mission is to bridge the gap between inspiration and shopping by seamlessly translating the joyful, engaging atmosphere of our social media community into a unique online retail experience. We aim to provide a new way of shopping—one that feels personal, interactive, and inspiring—where every product tells a story and every visit to our site feels like discovering something new and meaningful. We are committed to fostering a sense of well-being, self-care and wholesome vibes by offering items that bring joy and beauty to life’s simple moments.

Vision | Our vision is to create a global community where people embrace the beauty of everyday life through meaningful, artisanal products. We aim to be a trusted source for those who seek quality, authenticity, and a deeper connection to the items they welcome into their homes and routines.

Craftsmanship & Authenticity | We value the artistry and tradition behind every product we offer, prioritising quality over quantity and sourcing from artisans who share our passion for excellence.

Self-Care & Wellness | We believe in the importance of nurturing the mind, body, and soul. Our products are carefully chosen to promote well-being and to inspire moments of relaxation and reflection.

Simplicity & Joy | At Issea Lifestyle, we celebrate life’s simple pleasures. We strive to provide items that evoke happiness and bring a sense of joy into everyday routines.

Community & Connection | We aim to build a supportive community where people can share their stories and experiences, creating a meaningful shopping experience that extends beyond just the products. We aim to bring this to life through mirroring our social media and creating a blog. Fostering an interactive environment where customers can communicate with us and each other.

At Issea Lifestyle we are dedicated to sourcing responsibly and supporting makers who prioritise sustainable practices. Many of our products are crafted by artisan businesses, reflecting a commitment to quality and ethical production. We believe in creating a positive impact on both the environment and the communities behind our products.

Our selection process emphasises quality over quantity, ensuring that every item we offer aligns with our values of sustainability and craftsmanship. We take pride in our partnerships with brands that share our vision for a better future.

In our commitment to the planet, we utilise eco-friendly, recyclable packaging materials to minimise waste. We invite you to explore the stories behind the brands we stock in our A-Z brand list, highlighting the artisans and sustainable practices that make our collection unique.

Together, let’s make a difference—one purchase at a time.

• Where do you source your products?

We carefully curate our products from artisans and creators worldwide, prioritising craftsmanship, sustainability, and authenticity. Each item in our collection is thoughtfully chosen to enhance your everyday life and reflect our commitment to quality.

• Do you ship internationally?

Yes, check our shipping policies for more information!

• What is your return policy?

We accept returns for full-priced items within 14 days of delivery, as long as the item is unworn, unused, and in its original packaging. Some items, like perishable goods, custom products, and personal care items, are excluded from returns. Please visit our Refund and Return Policy page for full details.

• How do I return an item?

If you'd like to return an item, please contact us at sales@issealifestyle.com within 14 days of receiving your order. We will provide you with a QR code for Royal Mail to process your return. A return fee of £3.99 will be deducted from your refund. For more details, check our Returns & Refunds page.

• Can I exchange an item?

We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

• How long does it take to receive my refund?

Once we receive your returned item and inspect it, we will process your refund within 10 business days. The refund will be issued to your original payment method, minus the £3.99 return fee (if applicable).

• What payment methods do you accept?

We accept a range of payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

• How do I track my order?

Once your order is shipped, you will receive an email with tracking details. You can also log into your account on our website to track the status of your order.

• How can I contact customer service?

If you have any questions or concerns, feel free to reach out to us at sales@issealifestyle.com. We strive to respond within 24-48 hours.

• Do you offer gift wrapping or special packaging?

All our products come beautifully packaged to ensure a delightful unboxing experience.

• How do I stay updated on new products and offers?

Join our community by subscribing to our newsletter! You’ll receive updates on new arrivals, exclusive offers, and lifestyle tips straight to your inbox. You can also follow us on Instagram and TikTok for the latest news and promotions.